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RETURNS

 

(Please Note - This is only for orders placed from Online shop and NOT bulk orders.)

RETURN AND REPLACEMENT

 

To qualify for a return or replacement, your purchase must adhere to the following conditions:

  • Incorrect Product: If the item delivered does not align with the product description on the website or if an incorrect product is sent to you.

  • Quality or Manufacturing Defect: If the received product exhibits a genuine quality or manufacturing defect, or if it is damaged.

 

It's important to note that our products are meticulously handcrafted by skilled artisans, resulting in each piece being unique. Consequently, slight variations in colour tone, shape, or size between products are inherent to the handmade process and are not considered defects. Such variations are not eligible for return or replacement.

 

Given the distinctive nature of our items, we maintain the exclusive right to determine the appropriate resolution for each case.

 

Each return or exchange request is treated as a unique case. Refunds cannot be provided in situations where an incorrect or incomplete shipping address is provided, or if there are three unsuccessful delivery attempts by our shipping agency, or if the recipient declines the package.

 

If your purchase meets our return criteria as stated above, please email us at dhruv@adhyadesign.com  within 48 hours of delivery with the following information:

  • Order number

  • Delivery address

  • Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at dhruv@adhyadesign.com

 

Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.

 

If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.

 

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. 

 

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).

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HOW DO I RETURN AN ITEM ?

 

  • Step 1 - For exchange or returns please contact us at dhruv@adhyadesign.com and mention the following details –

    • Order Number & Details

    • Delivery Address

    • Reason for Return/Exchange with images of the product received.

 

  • Step 2 – Upon approval from our Quality control and Shipping team, we will arrange a pickup from the same address with in 4-7 working days after receiving the request. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.

 

  • Step 3 - Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in an acceptable condition, as dispatched from our warehouse, we will process the return request

 

EXCHANGE TIMELINE

 

We’re arranging a reverse pickup in 4-7 working days from the date of request. In case of exchange, your new order will be sent on its way 4-7 working days after we receive your returned product.

 

REFUND TIMELINE

 

Refund shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 7 business days. (Payment gateway charges are deductible when refund is innitiated.)

 

EXCHANGE COST DIFFRENCES AND SHIPPING COST

 

As applicable from case to case.

 

SHIPPING

 

HOW LONG WIL IT TAKE FOR YOUR PURCHASE TO REACH YOU ?

 

Depending upon the delivery location, most orders are delivered within 4-7 business days. Monday to Friday are considered as business days except for public holidays., Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.,

 

Orders once shipped, cannot be cancelled.

 

HOW DO WE DELIVER THE ORDERS?

 

We deliver your orders through our registered courier partners.

 

IS YOUR ORDER ELIGIBLE FOR FREE SHIPPING?

 

All orders above INR 1,500 are eligible for free shipping.

 

WHAT IF YOU ARE NOT AVAILABLE WHEN WE DELIVER?

 

Our delivery partners will attempt delivery three times. If unsuccessful, the package will be returned to us, and your order will be cancelled. To facilitate prompt delivery, please ensure that you provide a comprehensive and accurate shipping address, including the zip code, along with a valid mobile number. This information is crucial for expediting the delivery of your order.

 

PAYMENT OPTION

 

We accept all major debit & credit cards (including Mastercard, Visa & American Express), UPI and also provide Net Banking options across major banks.

 

We currently do not accept COD.

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